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Commercial purchasing FAQ

Practical answers for equipment buyers.

Understand the usual process around MOQ, customization, production, documentation, packing and shipment before you request a detailed quotation.

01Are you a manufacturer or a trading company?+

IY Fitness is a direct fitness equipment manufacturer based in Dezhou, Shandong. Our team works with commercial buyers from product selection through production, packing and shipment support.

02Can you provide OEM and ODM service?+

Yes. Logo application, colour options, selected configurations and packaging can be discussed for qualified B2B orders. Feasibility is confirmed against the model, quantity and technical requirements.

03What is the minimum order quantity?+

MOQ varies by product type, configuration and order mix. Send your target models and quantities and we will confirm the most practical starting order in the quotation.

04Can I order a sample before a bulk order?+

Sample orders are available for selected products. Sample availability, packing, freight and any credit toward a later bulk order are confirmed before payment.

05How long is the production lead time?+

Lead time depends on stock status, quantity and customization. We provide a specific production window with the quotation and reconfirm it before the order is placed.

06How do you support shipping and logistics?+

We provide export-ready packing and can coordinate shipment details with your nominated forwarder or an agreed logistics partner. Destination, incoterm and documentation requirements should be included in your inquiry.

07Do you provide installation guidance?+

Assembly manuals, product guidance and remote support are available for applicable equipment. Project-specific installation or commissioning support can be discussed before the order is confirmed.

08What warranty and spare-parts support is available?+

Warranty coverage is confirmed by product and order. We support commercial buyers with parts identification and replacement-part coordination for verified quality or service requirements.

09Which payment terms do you accept?+

Payment terms are stated clearly in the proforma invoice and agreed before production. Available methods depend on the order value, destination and commercial arrangement.

10Can you provide certification and technical documents?+

Available declarations, test reports and technical documents vary by model and destination market. Tell us the required standard before ordering so the correct documentation can be verified.

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